Delivery Policy

Please note that information provided below regarding shipment time are just estimates and UnknownSole will not be responsible for additional delays caused by the courier such as custom clearance or other factors that are beyond our control. We trust our delivery partners and we will try our best to ship out your products as soon as possible.

Malaysia:

For domestic orders, processing and verification times range from same day to up to 3 business days for an order to ship except for pre-order items. Additional time may be required during public holidays or promotion periods. You will receive an email with tracking information once your order has shipped. 

Shipping couriers used are as followed:

-Poslaju ( 1- 3 working days)

-DHL eCommerce ( 1 – 3 working days)

International:

For international orders, processing and verification times range from same day to up to 3 business days for an order to ship except for pre-orders. Additional time may be required during public holidays or promotion periods. You will receive an email with tracking information once your order has shipped.

Shipping couriers used are as followed:

-Aramex ( 3 – 7 working days)

-DHL Express ( 3 – 4 working days)

Please note that international customers are responsible for any additional fees or customs and duties after the item has been shipped.